„The telecommunication Operation Support System (TTR) is unique in Central Europe that was put in operation at Hungarian Railways (MAV) on 30th June in Budapest. The system revolutionizes the traceability of the service level of MAV.”

(2011.09.27)

The old system was symbolically stopped by pressing a button by dr. Laszlo Mosoczi, the deputy CEO of MAV and the new system was launched by dr. Zsolt Nyitrai, the Minister of State for Infocommunication at Ministry of National Development. This event was held in the Telecommunication Centre of MAV.

The project was implemented by NETvisor in cooperation with the experts of MAV. Several online media sites informed about this press conference and our introductory quotation originates from these.

Major aspects of the project

The implemented OSS system can be regarded as the tool of the business transformation. We created a complex telecommunication operation support system capable of offering business type of services with competitive service parameters for the internal and external partners of MAV.

The goal, size and challenges of the project

The result-products of the TTR project

 The TTR project has focused not only to the implementation of the system but to the data migration and collection and to its integration into the organization.

The functions of TTR:

• Service and Technical Inventory System
• Service Request Management System
• Incident and Problem Management System
• Service Quality Management System

 The features of the implemented OSS system

• The operation processes were reinterpreted according to the ITIL standard.
• The implemented system is tightly integrated but open due to the applied SOA system architecture.
• We integrated the best-of-breed products of the market-leading ICT vendors and our own state-of-the-art products that have already proved both on the local and international market.

IT security Management

IT security as a major aspect was covered throughout the project from design till implementation and a dedicated IT Security working group worked out the IT Security Policies_

• System Level IT Security Procedures
• IT Service Continuity Plan